Services

Botzer Consulting services are in four main areas:

	Lectures and Training of groups on the subject of Gender and Gender identity issues. This is often oriented towards professional and school groups. For example, counseling agencies, human resource departments, and university departments and schools.
	Employee sensitivity training. Typically these are done with a large group as part of the resolution of any concerns that have arisen in the workplace environment.
	Direct consulting with human resource departments to prepare for and resolve any issues that might arise by an employee workplace transition.
	Lectures and talks to general audiences on the subjects of Gender and Gender Identity.

Note: If you are an individual seeking help on a transgender issue, please see the resource section for some internet links.

Consulting

While the general training outlined below goes a long way towards demystifying the subject of Gender and Gender Identity, specific situations require specific answers. Ms. Botzer has worked with many large corporations, government agencies, and human resource departments to resolve specific issues with regards to an employee. To date, Ms. Botzer's intervention has resulted in resolutions that have been fair to both the employee and employer.

The most important part of the process for a win-win result is to develop a plan between employee and management. This may include recommendations for training of co-workers and supervisors. This is the time to address the individual concerns of the employee and the specific circumstances of the business. Having a trained professional assist in the construction of this plan can save time and money.

Training

There is no one set lecture or training that Ms. Botzer provides. Each is tailored to the specific needs of the audience as well as the amount of time available. A general outline is as follows.

Introduction
A brief introduction of Ms. Botzer, her training and experiences, and why she is a recognized expert in her field.

Definitions
There are an increasing number of terms used to refer to Gender Identity concerns. Professional care givers and employers may hear many of these terms. It is important that professionals understand these terms, their origins and their use today. For example, definitions of the terms Gender Identity, Crossdresser, Transsexual, and Transgendered are discussed.

Treatment Issues both past and present
The concepts of Gender and Gender Identity are still new topics to many. While we all think we understand what Gender is, it is necessary to relate everyday experiences to the newly evolving ways of looking at Gender. This is done through a brief overview of history, past treatment modalities, current thinking and current treatment plans. Information on worldwide research is given. This is followed by a brief glimpse into what an individual experiences in treatment and how that relates to the business and social interactions of the individual.

This section concludes with an introduction to the rapidly changing world of gender role and expression. Gender variant and gender non-conforming individuals are discussed.

Resources
What resources can professionals, families, individuals, educators and all interested people draw upon? These include books, pamphlets, articles, and of course, the internet. Some suggestions are offered in dealing with the increasing amount of information, and help in selecting the good from the bad.

Questions and Answers
This is the part of the presentation given over to individuals to ask specific questions and to present specific concerns. Ms. Botzer is skilled in encouraging questions and providing a comfortable environment where even the most difficult and sometimes embarrassing questions can be asked and answered.

This general training outline is modified as appropriate for the audience. For example:

A Counseling Agency
When providing training to a counseling agency, in additional to the topics outlined above the training provides additional information on these topics:

	The psychotherapeutic process, i.e. tools and techniques and diagnosis.
	An examination of the Benjamin Standards of Care as guidelines.
	Issues of family therapy.
	How a therapist can be part of a team, for example in gender transition at work.
	Specific resources applicable to the therapist.
	Case studies
	Dealing with the difficult situations a therapist can find themselves in when working with clients in treatment for Gender Identity issues.

For a Human Resource Department
When providing training to the human resource department of a business, this additional material is added:

	Information is provided on what is the current law for employers and employees, and how that relates to providing services in a non-discriminatory manner.
	Facilitating the discussion process around the "bathroom issue" (employees in transition sometimes elicit concerns from co-workers about their use of the on-site restroom facilities).
	Long term support questions.
	Training options. What makes sense for your business? In-depth training for supervisors? Brief introductory training for co-workers? These are hard questions to answer. Some options are discussed.

For a medical school or continuing education for medical professionals
When providing training to medical professionals, this additional material is added:

	Contacts with other medical professionals.
	Discussion of surgical and other medical procedures plus references.
	Current research.
	Case studies.
	Issues surrounding treatment of Transgendered patients as just one patient among many. What special needs, if any, does a Transgendered person have.

For a college class or other academic environment
When providing training in an academic environment, this additional material is added:

	Emphasis on relating gender identity to the wider academic experience. For example in a sociology class - discussion of gender role and culturally based gender experiences.
	This training has been provided to classes in Anthropology, Psychology, Sociology, and even English literature.

In addition to consulting and training, Ms. Botzer can work as a panelist or moderator in her areas of expertise. Depending upon the needs of the group, additional trainers can be provided.

Some comments received on feedback forms:

"It is difficult to adequately describe the experiences of Ms. Botzer's style of training. This is not a dull presentation. Ms. Botzer is a dynamic speaker and is often graded by her audiences as one of the best speakers they have heard. She has spoken for such diverse audiences as a University of Washington medical school class, a youth services agency specializing in the homeless, and a group of line workers at Seattle City Light"

"Excellent - I learned a lot. Thanks!"

"Excellent presentation - very applicable - have had several clients this fits for very well."

"I am incredibly impressed with Marsha"

"Thank you so much for inviting Marsha and for bringing up this topic. It is not often enough we discuss the topic. I work with students who are about to enter the workforce. Thank you"

"People told me they found your presentation most moving of all. I'm so glad you were there!"